Refund policy

Effective Date: 2/9/2025
Last Updated: 2/9/2025

Return & Refund Policy

At PunyaPath, your satisfaction is our priority. We aim to provide you with a smooth shopping experience. This policy explains when and how returns, exchanges, and refunds are accepted.

1. Eligibility for Returns

You may request a return if:

The product delivered is defective, damaged, or incorrect.
The item is unused, in its original packaging, and with all tags intact.
The request is raised within 7 days of delivery.

Non-returnable items include:

Perishable goods, personalized/customized products, and digital/downloadable items.
Items marked “Final Sale” or “Non-Returnable” on the product page.

2. Return Process

To initiate a return, contact us at punyapath74@gmail.com or call
+91 7569248102
with your order ID and issue details.
Our team will verify the request and provide return instructions.
Products must be shipped back using the courier service suggested by us (if applicable).
Once received, the item will undergo a quality check before approval.

3. Refunds

If approved, refunds will be processed within 7 business days of receiving the returned product.
Refunds will be credited to your original payment method (credit card, debit card, UPI, wallet, etc.).
For COD (Cash on Delivery) orders, refunds may be issued via bank transfer or store credit.

4. Exchanges

Exchanges are subject to product availability.
If the requested replacement is unavailable, a refund will be processed instead.

5. Order Cancellations

Orders can be canceled only before they are shipped.
Once shipped, cancellations are not possible. You may request a return after delivery, as per this policy.

6. Shipping Costs

If the return is due to a defective, damaged, or incorrect product, Punya Path will bear the return shipping costs.
If the return is for any other reason (e.g., change of mind, wrong size chosen), the customer will be responsible for return shipping costs.